Returning Products

If you have any products to return to us, please complete the online form below and our returns department will be in contact shortly.

If you would prefer, you can also download the returns from and fax it to us with the details completed.

Have you thought about extending your warranty?

RMA Login

If you have just purchased a Broadberry solution or have owned one for a number of years and haven’t considered Onsite Warranty perhaps we can give you pause for thought?

Although our products are of extremely high quality and designed to last through many years of use enterprise components can and do fail and are particularly expensive to replace outside of the manufacturers guarantee (generally three years) but can lead to inconvenience and additional cost in replacing them anyway.

Adding cover now can save you the cost of an expensive repair and any additional cost and hassle associated in arranging either for yourself or someone else to carry out the work.

Outside of any cover if the Server fails it could also take days or even weeks to repair which could obviously impact negatively upon your business.

Our onsite warranty cover includes both parts and labour and the work is carried out by our technicians for you at your convenience. There are varying levels of cover from a standard next business day through to 24/7/365 with optional 4 and 8 hour response times if required.

However old the Solution we would strongly recommend you consider taking out cover now and for less than you might think saving yourself time, money, hassle, and additional workload.

Please contact our General Manager: Bryn Downing Telephone 0208 9916652 or Email: who’ll be happy to provide you with a competitive quotation.

What to do if you wish to return a product under warranty?

Please complete the online RMA form. If this is not possible please contact Broadberry Customer Service Department Telephone: 0208 997 6000.

You should receive an automated response to your email address in acknowledgement of receipt of the completed form. If this is not received please contact the Customer Service Department telephone: 0208 997 6000.

Once you have received a RMA number the product needs to be returned to Broadberry’s Customer Service Department‚ All products must be returned to us packaged in your own outer packaging with our RMA number clearly marked on this packaging. Under no circumstances should the individual product(s) box(es) be written on‚ marked or labeled.

On receipt‚ we then book in the returned products, test them‚ then‚ depending on the test result‚ we replace‚ repair‚ credit or return the products to you under the terms of the warranty.

RMA Terms and Conditions

In order to process your RMA requests efficiently please read the following terms & conditions carefully. Please accept the terms by clicking the I Agree box in order to proceed.

Please ensure ALL details are completed and e-mailed through to Broadberry's Customer Service Department, together with all relevant invoice details.

If it appears to Broadberry from the information provided by the customer that the alleged defect or damage is covered by our guarantee, an RMA number will be issued by telephone or e-mail, confirming that the goods may be returned, subject to verification by the Company after inspection of the goods.

Goods must be returned to Broadberry carriage paid with, where possible, their original packaging. All products (with the exception of motherboards*) must be returned with all related manuals and accessories, as well as a completed copy of this form; with the valid RMA number clearly marked - All products must be returned to us packaged in your own outer packaging with our RMA number clearly marked on this packaging. Under no circumstances should the individual product(s) box(es) be written on, marked or labelled.

*When returning a motherboard, please return only the board unless otherwise instructed Broadberry cannot accept responsibility for returning any cables/accessories with any motherboard.

Broadberry Data Systems Ltd reserves the right to levy a handling charge of 25% of the invoice value, with a minimum charge of £20.00 + VAT on all goods returned no fault found.

The customer shall, within three days of receiving the product, report in writing discrepancies, missing, DOA or physically damaged products.

All RMA numbers are valid for 10 days from the date of issue, after this period the log is closed, and a new RMA number must be requested.

Credit will only be given if fault or discrepancy is reported, in writing, within three days of receipt of goods. Broadberry Data Systems Ltd reserves the right to make a minimum 25% cancellation charge.

Broadberry Data Systems Ltd will not be held responsible for the loss of Data on Media Storage